Frequently Asked Questions
Welcome to Babloo’s FAQ page. Below you’ll find answers to the most common questions about our baby carriers, shipping, returns, product care, and more.
Product Information
What makes the Snuggle Carrier different from other brands?
The Snuggle Carrier is ergonomically designed to support both the baby and the parent. We use soft, breathable, and certified safe materials to ensure maximum comfort, safety, and style.
Is the Snuggle Carrier suitable for newborns?
Yes! The Snuggle Carrier is designed to support newborns from 3.5 kg (7.7 lbs) up to toddlers weighing 20 kg (44 lbs).
Can I use the Snuggle Carrier for front and back carrying?
Yes. The Snuggle Carrier is versatile and allow for multiple carrying positions including front-inward, front-outward (depending on the model), hip, and back carry.
Is the Snuggle Carrier certified safe?
Absolutely. The Snuggle Carrier is tested and certified according to international safety standards such as ASTM and EN.
Ordering & Shipping
Where do you ship to?
We currently ship worldwide. Shipping options and rates are displayed at checkout based on your location.
How long does shipping take?
5–14 business days
Delays may occur during holidays or due to customs processing.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number and link.
What if my package is lost or delayed?
Please contact our support team at support@getbabloo.com with your order number. We’ll investigate and assist you in resolving the issue as quickly as possible.
Returns & Exchanges
What is your return policy?
You can return unused, unwashed carriers within 30 days of delivery for a full refund or exchange. Please ensure the item is in original packaging with all tags attached.
How do I initiate a return or exchange?
Simply email us at support@getbabloo.com with your order number and reason for return.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number and link.
Are returns free?
Shipping fees may apply.
Care & Maintenance
How do I wash my Snuggle Carrier?
The Snuggle Carrier is machine washable on a gentle cycle. Always check the label and product care instructions before washing.
Can I tumble dry my carrier?
We recommend air drying to preserve the fabric quality and longevity of the product.
General Questions
Can I use the Snuggle Carrier if I have back or shoulder pain?
Our Snuggle Carrier is designed to distribute weight evenly to minimize strain. However, if you have medical concerns, we recommend consulting with your healthcare provider before use.
Do you offer gift cards?
Yes! Babloo gift cards are available in various denominations and make a perfect present for expecting parents.
I have a question that’s not listed here. How can I contact you?
You can reach our friendly customer service team via email at support@getbabloo.com or through our contact form here. We aim to respond within 24–48 hours.
